Services
Legal Operations and Compliance Excellence
-
Comprehensive Billing Management — optimizing invoice accuracy, streamlining production, and ensuring compliance with servicer and investor requirements.
-
Collections Oversight & Strategy — specialized collections management that balances precision with sensitivity. OLAF drives cash performance while safeguarding client relationships, ensuring receivables are pursued with rigor, accountability, and compliance at every step.
-
Excess Fee & OTA Management — proactive oversight of outside-the-allowable costs and fee recovery, maximizing reimbursements, protecting firm profitability, and preventing compliance exceptions.
-
Compliance Audits & Strategic Planning — guiding firms through complex regulations with confidence. From scorecard performance management to vendor audits (both receiving and giving), OLAF fortifies operational integrity while positioning your practice to excel under servicer and investor scrutiny.
-
Business Process Re-Engineering — leveraging Lean Six Sigma methodologies to streamline workflows, eliminate inefficiencies, and drive measurable savings. Includes strategic expansions and consolidations as well as policy and procedure development to align operations with industry best practices.
-
Operational & Market Support — extending beyond the back office, OLAF provides servicer on-site support, social media and reputation management, and specialized outsourcing to our best-in-class, on-shore team for high-volume, detail-driven workflows.
Mortgage and Asset Management Expertise
-
Mortgage Pool Purchase Diligence — loan-level and portfolio-wide analysis designed to mitigate risk, validate compliance, and maximize asset value. OLAF applies rigorous due diligence to ensure acquisitions meet performance, regulatory, and investor expectations.
-
Servicing Oversight — proactive monitoring with a sharp focus on operational efficiency, performance and loan-level oversight, and client responsiveness. Our team ensures servicers meet strict timelines, attorneys meet expectations, counterparties manage costs effectively, and all stakeholders maintain compliance with investor guidelines.
-
Asset Management Advisory — strategic guidance to drive portfolio returns, reduce losses, and align with servicer and investor objectives.
-
Default & Recovery Strategy — expert oversight of foreclosure, bankruptcy, deficiency/collection, and loss mitigation processes to ensure compliance, accelerate recoveries, and protect investor value in distressed or high-risk scenarios.
Flexible Staffing Solutions
-
Custom Staffing and Retention Models built to scale with your business, adapting seamlessly to fluctuations in demand.
-
Servicer On-Site Support that integrates directly with your team and workflows for maximum efficiency.
-
Specialized Process Outsourcing to OLAF’s best-in-class, on-shore team of experienced professionals—delivering precision, compliance, and speed across high-volume, detail-driven workflows.
- Full-Scale Recruiting services offered through our affiliate, Shared Staffing Solutions, delivering top talent through proven sourcing and placement strategies.